Product Quality Specialist

About the position

The Product Quality Specialist plays a key role in supporting OEM Customers through resolving product issues and managing issues in the quality management system. This individual will work closely with the Research & Development, Purchasing, Production, and Shipping teams to ensure successful resolutions for our customers.

Responsibilities

• Respond to customer quality requirements including non-conformance reports, Warranty claims, and 8D or similar requests
• Collaborate and partner with various teams to ensure efficient and effective problem solving and resolution
• Document details, develop resolution plans, and develop long-term plans to prevent recurrence
• Focus on process standardization, documentation, and continuous improvement
• Read and interpret technical documents including prints, engineering standards, engineering change notices, and product manuals

Requirements

• Hold at least a Bachelor's degree in Math, Science, Engineering, IT, or related field, or have an equivalent combination of education and production experience
• Two or more years of experience in Product Quality or Customer Support role
• Working knowledge of ISO 9000 Quality Standard
• Hands on experience/demonstrated proficiency with various Risk Assessment analysis tools

Benefits

• health care and wellness plans
• dental and vision plans
• flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• paid holidays
• paid time off
• health savings and flexible spending accounts
• reimbursement for continuing education
• life insurance
• other supplemental insurance plans