Product Specialist (Level DOE)

About the position

To build the Company's product and innovation advantage by working with Channel Marketing to create optimal products and product improvements. This includes maximizing product gross profit and customer satisfaction.

Responsibilities

• Monitor, analyze and communicate competitor product intelligence (e.g. business strategy, new products, pricing data) to identify implications and differentiation opportunities for the Company's strategy and products.
• In conjunction with Marketing, initiate and/or participate in market and product research activities to understand customer and dealer needs (Survey, Customer Visits, Focus Groups, Dealer Visits).
• Review Engineering Change Notice's for field impact (price, performance, safety) and communicate findings to marketing communications and channel marketing managers.
• Acting as Voice of Customer, provide product feedback to support product development.
• Act as liaison with the attachments team to ensure that all products work with approved attachments.
• Develop and maintain price and specification data sheets.
• Setup new product and option package configurations in production planning systems.
• In conjunction with Marketing, develop training materials for new product launches along with participating in market and product training events (e.g. press events, literature, web development, photo/video, etc.).
• Develop and conduct product training activities to support dealer Sales Specialists and Bobcat Field Marketers.
• Provide on-going product support to dealer Sales Specialists and Bobcat Field Marketers.
• Support on-going efforts to improve dealer performance.
• Hire, supervise and develop Student Co-ops.
• Participate in industry events and associations.

Requirements

• Bachelor's degree in Business Administration/Engineering
• 2+ years of experience in Product Development, Engineering or Market Development
• Construction product (or related) development knowledge and operation experience
• Experience in conducting and compiling customer research
• Verbal and written communication skills and the willingness to speak in front of audiences ranging from 5-100 people
• Ability to handle objections from dealer staff, incorporating feedback where appropriate and providing supporting evidence to help change dealer mindset where appropriate
• International travel may occur