About the position
U.S. Bank is seeking an accomplished Senior ITIL Specialist with large scale implementation and process improvement experience to contribute toward the success of our technology initiatives. Implements and supports ITIL and process improvement initiatives that are part of ITIL strategy. Evaluates, defines, develops, and deploys new Service Support processes and/or enhancements to existing processes. Provides second line of support for implementation issues and questions. Reviews and analyzes existing processes for effectiveness and efficiency and develops improvement strategies. Analyzes documentation and technical specifications of processes under deployment or consideration to determine intended functionality. Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.
Responsibilities
- Implement and support ITIL and process improvement initiatives.
- Evaluate, define, develop, and deploy new Service Support processes.
- Provide second line of support for implementation issues and questions.
- Review and analyze existing processes for effectiveness and efficiency.
- Develop improvement strategies for existing processes.
- Analyze documentation and technical specifications of processes.
Requirements
- Bachelor's degree or equivalent work experience.
- ITIL Service Management Foundation certification.
- At least 6 years experience with the implementation and support of processes and practices for managing IT infrastructure, development and operations using ITIL concepts.
- At least 6 years experience within a total Information Technology (IT) environment.
Nice-to-haves
- Working experience in IT incident management.
- Business process modeling.
- Implementation.
- Information management.
- IT governance.
- Extensive experience in system and technical integration.
- IT systems management.
- Change control.
- IT project management.
- IT service improvement.
- IT service management (ITSM).
Benefits
- Healthcare (medical, dental, vision).
- Basic term and optional term life insurance.
- Short-term and long-term disability.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation (from two to five weeks depending on salary grade and tenure).
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.
