About the position
Apple’s Strategic Data Solutions (SDS) team leads efforts to mitigate monetary losses, ensure financial crimes regulatory compliance, optimize various business processes, and improve the customer journey across our Wallet programs. Our team applies data science and machine learning to drive strategic impact across multiple lines of business at Apple. We are looking for an outstanding analyst who is interested in working closely with cross-functional and cross-organizational teams to understand client processes and analyze business needs, document and understand business requirements, conduct analytic investigations, perform system and workflow testing and validation, track and develop analytics, and develop/implement technical solutions. This includes ability to use Python, create new metrics and analytics, and making recommendations to improve quality and efficiency. They will sit side-by-side with our machine learning engineers and software engineers, analyze complex business problems, complete our annual end to end testing, participate in cross functional UAT testing, have access to internal and external data sources, and be expected to communicate relevant insights to senior leadership and key decision-makers. The ideal candidate works well in collaborative environments with minimal formal structure and is comfortable in changing environments with competing priorities. They must possess solid business acumen, a strong technical background, natural curiosity, and the ability to effectively shift between communications styles based on the audience (technical peer review through leadership update).
Responsibilities
- Support discovery of business problems
- Analyze and interpret new sources of data
- Perform ad-hoc and reoccurring investigations and analyses
- Work with machine learning engineers, software engineers, and engineering program managers to generate seamless business intelligence solutions for business partners
- Present results of analyses to business units
- Prepare documentation and analysis for integration testing, audits and exams
- Facilitate meetings, collect minutes, gather action items, and drive tasks to completion
Requirements
- BS / MS in technical field (math, statistics, engineering, computer science, analytics, or similar)
- At least 3-5 yrs experience working as a QBA or related role
- Competent with SQL and big data systems and tools
- Programming skills in Python
- Experience applying analytical techniques to provide solutions to real business problems
- Experience eliciting and building comprehensive business requirements and project plans
- Documenting features and functions of technical systems
- Validating Functional Specifications against Business Requirements
Nice-to-haves
- Assist in all stages of implementation (requirements test scripts, UAT, production release)
- Representing the Business Requirements in Design Reviews, Code Reviews and QA Reviews
- Creating Quality Assurance Test scripts to validate Business Requirements and occasional Engineering Requirements
- Assisting with the Quality Assurance Testing, audits, and regulatory exams
- Work with business groups during UAT to address questions and solve issues
- Strong interpersonal skills with ability to connect and develop strong partnerships
- Strong verbal / written communication skills
- Creativity to go beyond current tools to deliver best solution to the problem
- Inquisitiveness and a desire for continued self-improvement and development of new skills
- Comfort working independently and making key decisions on projects
- Ability to tell meaningful and accurate stories with data, analysis
- Background in finance, auditing, financial crimes compliance, and/or payments preferred
