Regional Client Success Manager

About the position

Holon Health is seeking a Regional Client Success Manager in Virginia. This individual will be a strategic partner to the criminal justice system, driving client acquisition and fostering strong relationships with existing criminal justice partners. This role requires a deep understanding of the criminal justice landscape, exceptional communication skills, and a passion for improving the lives of clients living with SUD. The ideal candidate will be a skilled relationship builder who can effectively lead the Client Acquisition team and personally contribute to client acquisition efforts.

Responsibilities

• Develop and maintain strong relationships with key stakeholders within the criminal justice system, including Probation Officers, judges, and other relevant personnel.
• Create and deliver ongoing training programs to criminal justice partners, such as Probation Officers, to enhance their understanding of our services and how they can effectively refer clients.
• Proactively address the needs and concerns of criminal justice partners, ensuring high levels of satisfaction.
• Oversee the Client Acquisition team, providing guidance, support, and training.
• Actively participate in client acquisition efforts, both on site and virtually.
• Develop and execute strategic plans to increase client acquisition within the assigned region.
• Monitor key performance indicators (KPIs) to measure success.
• Drive a culture of inclusion by setting clear expectations for diversity and equity, providing ongoing training and development, and mentoring employees from diverse backgrounds.
• Additional duties as assigned.

Requirements

• Bachelor's degree or equivalent experience.
• Proven track record in sales and account management within the healthcare or criminal justice industry.
• The ability to travel throughout the assigned region regularly.
• Strong understanding of the criminal justice system and its unique challenges.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with clients and criminal justice partners.
• Strong organizational and time management skills.
• Proficiency in using CRM software and other relevant tools.

Benefits

• Competitive base (DOE) plus incentive
• Unlimited PTO
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short- & Long-Term Disability
• 401k with company match and immediate vesting
• Ample room to grow, especially in a sales or operations-focused role
• The unique opportunity to be a part of a growing company in its early stages