Reservations Agent at Four Seasons Hotel

About the position

The Four Seasons, Washington D.C. is currently looking for a Detailed and Engaging Reservation Agent to join their DC Team. The CORE Agent is responsible for selling the hotel, providing information to prospective guests and coordinating details of each reservation to ensure the guest's satisfaction. This individual responds to a wide variety of guest requests by accurately assessing the guest needs and requests, and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Responsibilities

• Sell the hotel and provide information to prospective guests.
• Coordinate details of each reservation to ensure guest satisfaction.
• Respond to a wide variety of guest requests.
• Assess guest needs and requests accurately.
• Add personal recommendations and touches to enhance customer satisfaction.

Requirements

• Comfortable safeguarding confidential information.
• Preferred experience in a luxury hotel in Front Office, Concierge or Reservations.
• Ability to remain calm during challenging situations.
• Ability to work well and maintain organization in a fast-paced environment.
• Strong problem-solving skills and ability to handle difficult situations and guests.
• Strong guest service experience.
• Strong computer skills.
• Reading, writing and oral proficiency in the English language.
• Strong communication and interpersonal skills that are friendly and helpful in disposition.
• Proficient in English (speaking, reading, writing).
• Excellent interpersonal, verbal, and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Must be flexible with their schedule - Able to work weekdays, weekends, holidays, overtime, and evening/overnights if needed.

Benefits

• Medical & Vision Insurance - 95% Covered!
• Dental Insurance - 100% Covered & Pet Insurance!
• Complimentary Life insurance.
• Short Term Disability Insurance.
• Paid Holidays, Sick, and Vacation Time.
• 401K Retirement Plan.
• Exciting Training and Development Opportunities.
• Continual Personal Education Reimbursement Programs.
• Complimentary Employee Meals.
• COMPLIMENTARY room nights at Four Seasons Hotels around the world.
• And much more!