Retail Brand Ambassador - Mens Shoes, Old Orchard - Full Time

About the position

As an Ambassador you are an exceptional colleague who drives sales through connecting with customers and sharing vendor product knowledge to upsell and suggest additional items. You will drive sales by cultivating a repeat clientele and serving as the expert for the vendor/brand/area you represent. You will also regularly communicate specific customer needs and shopping patterns to your leadership team and the vendor community and execute strategic merchandising initiatives for the vendor/brand/area.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Requirements

• Minimum 1 year previous selling or retail experience required
• Demonstrate ability to build relationships and convert customers into clients
• Energetic and positive attitude
• Possess vision and creativity
• Self-starter, able to work independently and as part of a team; must have excellent time management skills
• Ability to effectively communicate and present information to customers, peers, and all levels of management
• Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments
• Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Benefits

• Comprehensive health and wellness coverage
• 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice