Retail Fragrances Sales Support Associate - Dior, Square One - Full Time (TEMP)

About the position

The Fragrance RSS Colleague is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, as well as contributing to the success of the department. The colleague is also responsible for fulfillment and performing other duties as necessary. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.

Responsibilities

• Provide exceptional customer service in all aspects of total store and satisfy the needs of digital and physical customers.
• Explain and demonstrate use of fragrances through actual application or card application.
• Partner with Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
• Attend product training classes and seminars.
• Ensure proper presentation, organization, storing, and replenishment of stock.
• Participate in pre-selling and sales driving events to maximize sales.
• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
• Ensure work area is free from hazards and work in a safe manner.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Be in compliance with all hygiene standards.
• Follow shortage programs and procedures.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.
• Maintain dependable attendance and punctuality.

Requirements

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.