About the position
The Vendor Paid Merchandise Selling Support Colleagues are responsible for all functions related to assisting customers with product selection, executing merchandise standards, and maintaining selling floor presentations for the brand or specific vendor they represent. The Vendor Paid Merchandise Selling Support Colleague is a product expert for the vendor that funds them. They support our customer-readiness standards by delivering a memorable customer experience and maintaining a neat, clean and organized shopping environment. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.
Responsibilities
- Make the customer the top priority
- Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice
- Assist with maintaining and recovering the selling floor, ensuring all sizes, colors and styles are available
- Ensure appropriate selling floor presentation by promoting events and merchandise assortments
- Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor
- Exhibit friendly and helpful customer experience expectations
- Drive and exceed department goals by executing Macy’s initiatives to actively drive the business
- Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers for support on driving sales and event promotions
- Adhere to all safety and security policies and procedures
- Complete other customer-facing tasks as needed
- Regular, dependable attendance and punctuality
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Requirements
- No specific educational accomplishments are necessary
- Exceptional customer service skills
- Possess strong merchandising skills
- Ability to effectively communicate and present information to customers, peers and all levels of management
- Basic math functions such as addition, subtraction, multiplication, and division
- Able to use a calculator
- Must be able to work independently with minimal supervision
- Must be able to multitask in a fast paced environment
- Ability to collaborate as a member of a team
- Demonstrate an energetic and positive attitude, strong communication and interpersonal skills
- Possess vision and creativity
- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays
Benefits
- Comprehensive health and wellness coverage
- 401(k) match to invest in your future
- Paid time off and eight paid holidays
- Continuous learning and leadership development
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
