About the position
As a Macy’s Ready-to-Wear Selling Support colleague your primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent, and product knowledge, you will deliver a memorable shopping experience through the art of conversation by always being welcoming, engaging, inquisitive, and creating that human connection that our customers are seeking when shopping in our stores. You will be responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our loyalty programs, and supporting the shopping experience from start to finish. You will also deliver operational excellence by leveraging our store’s fulfillment system, merchandise standards, including floor and fitting room upkeep.
Responsibilities
- Make the customer the number one priority. Greet and assist customers, recommend items, assist customers with locating product and upsell.
- Leverage apparel product knowledge to increase sales by educating and assisting the customer in the fitting room.
- Demonstrate full understanding of store products, services, loyalty programs.
- Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion.
- Make product recommendations and offer customer options using knowledge of trend and key items to help customers find what they need.
- Achieve goals on a daily/weekly basis.
- Maintain and recover the selling floor, ensuring all sizes, colors and styles are represented.
- Respond to customer requests for additional merchandise or other assistance, including sharing how to use the Macy’s App to shop and compare.
- Maintain selling floor presentation following company merchandise directives.
- Ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor.
- Maintain communication with store leadership team including Customer Experience Managers and Style Merchandise Managers for support on driving sales.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Requirements
- Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
- Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
- Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.
- Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
- Partnership with the total team to drive sales and deliver the customer experience.
Nice-to-haves
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Enjoy meeting people, learning about them, and sharing information.
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
- You can handle electronic devices with no problem.
Benefits
- Comprehensive health and wellness coverage.
- 401(k) match to invest in your future.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
