About the position
For the longest time, banking has only really served one purpose, holding money securely. In doing so, it's also slowed us down and overcomplicated things. That's where Mercury comes in. Banking should do more and we're on a mission to make that happen through powerful banking solutions and simplifying all of the financial workflows that come with managing a business. To accomplish this end, we also need to ensure the trust and safety of our customers, partners and ecosystem. Thankfully, Mercury has a world class Risk team to detect and mitigate any threats. And this team is growing. We're looking to bring on a Risk User Experience Manager to lead a team of risk experts responsible for making financial risk decisions, all while providing best-in-class user experiences. The Risk User Experience team responds to transaction limit request increases, makes risk decisions on queued payments, and leverages general risk knowledge to escalate suspicious or high risk behavior to relevant teams. As a people manager, you'll help the team scale by overseeing projects, implementing product solutions to complex problems, and bringing operational rigor and resilience to the team. You'll play a critical role in helping the team navigate ambiguity and ensuring that the team is supported by laying the groundwork for scale.
Responsibilities
- Hire and lead a team that is efficient, competent, and extremely resourceful in helping resolve user inquiries and making critical financial risk decisions
- Improve team efficiency and effectiveness by setting performance goals and monitoring performance metrics at an individual and team level
- Work cross-functionally to improve our product, investigate thorny technical (either engineering or banking-related) issues, and fix bugs
- Identify and drive forward opportunities to improve efficiency through training, process enhancements, and technology (tooling) improvements
- Help the team work towards extremely high standards on quality by conducting sampling and quality control reviews of key workflows
- Contribute to day-to-day operations by providing guidance on complex, in-depth, cross-product investigations
Requirements
- Have 2+ years of people management experience
- Have experience working in banking, fintech, or other financial services in the risk space
- Have product sense and knowledge of banking products (e.g., ACH, International Wires, SWIFT, checks, and debit cards)
- Have a strong track record of scaling operational teams and programs through process and tooling enhancements
- Be a highly motivated people leader, comfortable working within a high risk environment under minimal supervision
- Be extremely comfortable handling escalations and provide exceptional judgment in high-stakes, high-risk environments
- Enjoy learning new systems and processes in a fast paced environment
- Have excellent written and verbal communication skills
- Be obsessed with quality
Benefits
- Base salary
- Equity (stock options)
- Highly competitive salary and equity ranges
- Regular updates using reliable compensation survey data
- Diversity & belonging initiatives
- Equal Employment Opportunity employer
- Reasonable accommodations for applicants with disabilities or special needs
