About the position
At UniFirst, we Always Deliver—for our customers and our people. Join us as a Route Trainee (RT) and take the first step toward a rewarding career in service and customer care. As an RT, you’ll receive hands-on training through our robust, blended learning programs while supporting daily operations and preparing to transition into a full-time Route Service Representative (RSR) role. You’ll assist with deliveries, service, and route coverage while learning multiple customer accounts. This is a dynamic opportunity ideal for someone eager to grow, customer-focused, and ready to build a strong foundation in a field-based service role.
Responsibilities
- Participate in UniFirst’s Service Certificate Program: Engage in a hands-on training program designed to prepare you for a Route Service Representative (RSR) role.
- Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
- Deliver Consistent, Reliable Service: Transport clean garments and products to customers and return soiled items, providing dependable and timely service with every stop.
- Provide Route Coverage When Needed: Step in during RSR absences to manage established routes, upholding UniFirst’s high standards of service and professionalism.
- Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
- Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
- Contribute to Service Department Success: Play a vital role in delivering outstanding service, building customer relationships, and driving the success of our Service Department.
- Maintain a Predictable Schedule: Enjoy consistent Monday–Friday daytime schedule with no nights or weekends.
Requirements
- Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
- DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
- Educational Requirements: High school diploma, GED, or military service required.
- Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
- Relevant Experience: Prior experience in customer service, route sales, or delivery roles is a plus!
- Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
- Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
Benefits
- Competitive wages
- 401(k) with company match
- Profit sharing
- Health and life insurance
- Paid time off
- Employee discounts
- Tuition reimbursement
- Formal training through our SCP program to set you up for success as an RSR
- Continuous training and growth opportunities
- A supportive and inclusive workplace rooted in a strong sense of community
- Monday–Friday daytime schedule, no nights or weekends
- A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
