About the position
AECOM is seeking passionate talent with a customer focused mindset for Safety Service Patrol Operator positions in Staunton, VA. These positions will be a direct report to the Safety Service Patrol (SSP) Supervisor and Management Team with direct public and multi-agency communications. Starting pay is $19.00hr. Virginia’s DOT Safety Service Patroller’s play a key critical role in safeguarding motorists traveling the interstates by ensuring roadways are clear of debris, reporting highway maintenance issues and assisting stranded motorists. Our SSP program operates 7 days a week, 365 days per year, serving a critical role in the delivery of safety and mobility to the motoring public. As this is a 24/7/365 operation center, schedules are dictated by operational need and stated in advance and will include on call duties. Schedules may vary and individuals selected will be required to successfully complete certification training.
Responsibilities
- Establishing temporary traffic control for emergency responders and providing scene assistance.
- Detecting incidents and disruptions in traffic.
- Clearing obstructions and debris from the roadway.
- Supporting reversible roadway and high-occupancy vehicle gate and tunnel operations to ensure safe and incident-free lane change functions.
- Providing help to individual motorists, including tire change assistance, fuel to get to the nearest gas station, jump starts, water for overheating radiators, phone access to call tow/recovery services, and directions.
Requirements
- High School Diploma and or equivalent certificate (GED) or 1 year of relevant work experience in lieu of education.
- Be a minimum of 18 years of age.
- Ability to drive, using an AECOM provided vehicle, patrolling and monitoring a segment of interstate roadway in an assigned region.
- Must pass a State and Federal criminal history/security background check.
- Possess a valid Driver's License and a clean driving record in the last 3 years.
- Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.
Nice-to-haves
- Five (5) years of driving experience.
- Prior Safety Service Patrol Operator experience.
- Knowledge/experience of incident management techniques.
- Radio and telecommunications experience.
- Possess or be able and willing to obtain CPR certifications.
- Basic competency in using computers such as laptops, smart pads.
- Working knowledge of basic automotive repair.
- A positive customer service attitude - both to co-workers (internal customers) and external customers.
- Geographic familiarity with regional freeway system and arterial roads.
Benefits
- Medical, dental, vision, life, AD&D, disability benefits.
- Paid time off, leaves of absences.
- Voluntary benefits, perks, flexible work options.
- Well-being resources, employee assistance program.
- Business travel insurance, service recognition awards.
- Retirement savings plan, employee stock purchase plan.
