About the position
We’re seeking a hard-working Sales Specialist to help introduce potential customers to all that Sinch SimpleTexting has to offer. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is comfortable handling a high volume of conversations (primarily via chat), switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the first point of contact for people new to Sinch SimpleTexting.
Responsibilities
- Respond to email tickets, online chats, or phone calls to help potential Sinch SimpleTexting customers get signed up and started with the platform
- Explore the needs of potential customers and help them take the first step toward succeeding with Sinch SimpleTexting
- Qualify customers and get them connected with an account executive where appropriate
- Answer customer questions about how Sinch SimpleTexting can work for their business
- Become a Sinch SimpleTexting power user; provide accurate, valid and complete information by using the right methods/tools
- Build sustainable relationships of trust through open and interactive communication
- Work with customer service manager to ensure proper customer service is being delivered
- Helping to write excellent help documentation – both for internal use and for our customers
- Go the extra mile to engage customers
Requirements
- English is your primary language. Secondary languages are a plus.
- At least 1 year of experience working with customers, preferably in a sales role
- Demonstrable critical thinking, communication, and creative problem-solving skills
- Experience qualifying and evaluating customer needs
- Ability to learn new software platforms quickly
- Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
- Highly organized. You can manage and prioritize several different projects.
- Familiarity with chat and CRM platforms
Nice-to-haves
- Bachelor’s degree, preferably in a related field of study
- 2+ years in customer-facing role, preferably in a sales role
- Experience working in the SaaS industry
Benefits
- 100% employer-paid comprehensive medical, dental, and vision plans
- Free virtual counseling resources through our global Employee Assistance Program
- Roth and Pre-tax 401(k) options including an employer match for all participants
- 5+ weeks of paid time off
- Paid parental leave and family planning support through Maven
- Flexible remote work offerings
- Comprehensive anniversary program
- Paid time off to support a volunteer program of your choice
