About the position
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a 'we' versus 'I' culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!
Responsibilities
- Secure all gates and buildings and patrol the premises. Sound alarms and notify authorities in case of emergency.
- Verify only authorized individuals enter the property. Provide facility directions to customers, vendors and transporters.
- Check gate passes to ensure vehicles are authorized to exit property.
- Check departing vehicles to guard against theft of company property.
- Greet customers at the gate and provide prompt and courteous service. Resolve customer complaints in a friendly manner.
- When difficult situations arise, de-escalate situations to ensure we win with partners and collaborate on the forefront.
- Using a handheld device, input vehicle information including the VIN number, miles, owner identification, vehicle options, repair orders and any other pertinent information.
- Verify the VIN number being entered matches the VIN number on the shipper's Bill of Lading.
- Watch and report irregularities such as fire hazards, leaking water pipes and doors left unsecured.
- Account for and identify all keys, codes or other safety and security information.
- Maintain a current list of emergency and management telephone numbers.
- Maintain good operating condition of all equipment and facilities, including handheld devices and printers. Notify management of all breakdowns and maintenance needs.
- Maintain a professional appearance and orderly work environment.
- Practice and promote teamwork continuously. Set a good personal example of attitude and performance.
- Maintain a good flow of communication with all auction team members and leaders.
Requirements
- 1 - 2 years of experience within a customer service environment.
- Strong attention to detail and communication skills.
- Ability to relate well with others and establish strong working relationships.
- Ability to handle conflict situations in a positive way.
- Ability to accurately enter data on a handheld device or computer.
- Strong customer service skills.
- Ability to organize, plan, and execute multiple tasks in a fast-paced work environment.
Nice-to-haves
- High School diploma or GED preferred.
- Ability to work in all weather conditions.
- Requires computer data entry skills.
- Must adhere to regular and predictable attendance.
- Must be 18 years of age and have a valid driver's license that meets the requirements.
- Able to safely drive a variety of make/model/sizes of vehicles.
- Requires standing for extended periods.
Benefits
- Competitive Pay
- Quality Benefits
- Holiday and Paid Time Off
- Education and Equipment Reimbursement Programs
- Matching 401(k)
- Career Path Opportunities
- And More!
