About the position
Welcome to the Product Operations team – the backbone of our product organization! We make sure everything runs smoothly for our product team across the product life cycle. Our mission? To ensure our team has everything they need to set brilliant strategies, work efficiently, and bring exceptional value to our customers and company. As our Sr Analyst, Product Analytics your primary responsibility will be to own the development of our product analytics capabilities. This is a chance to truly shape a new function at Ironclad, leaving a lasting impact on our organization, company, and customers. You'll be at the heart of collaboration, working with amazing folks across Product, Engineering, Design, Marketing, Customer Success, Sales, Finance, and Analytics.
Responsibilities
- Collaborate with Product and our data analytics team to enhance our voice of customer program; including how we gather, analyze, and act on feedback.
- Ensure we have the best tools to support our product organization and lead employee onboarding programs creating a seamless experience for new hires.
- Apply analytical skills to identify trends from Amplitude, performance reports, and product utilization data, turning raw information into actionable insights.
- Support product managers by developing and maintaining advanced dashboards, reports, and visualizations to track and communicate product performance metrics.
- Manage the day-to-day operational flow of product initiatives, from initial roadmap planning and feature release management to feature request coordination and execution of beta programs.
- Spot inefficiencies and implement process improvements, including rationalizing our current toolset and implementing automation.
- Drive various assigned special projects, including orchestrating complex product launches and deploying new tools.
- Monitor and reinforce best practices to ensure widespread adoption and champion adherence to established operational standards.
Requirements
- 2+ years of experience in product analytics, preferably in a high-velocity product environment.
- 2+ years of experience in Program Management, Product Operations, Product Management, or related functions.
- BS in CS or related field, with a preference for a background in Legal Technology and Product Development.
- 2+ years experience with all phases of the Software Development Life Cycle.
- Proficiency with data visualization tools such as Amplitude, Looker, or similar tools.
- Experience with agile tools and practices (e.g., JIRA, Notion, Asana, Confluence).
- Strong verbal, written communication, and data presentation skills.
- Experience working with SAFe methodology and sprint-based approaches.
Benefits
- Health, dental, and vision insurance
- 401k
- Wellness reimbursement
- Take what you need vacation policy
- Generous parental leave for both primary and secondary caregivers
