Senior Backend Software Engineer - Customer Service Platform - Seattle

About the position

The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities

• Develop large-scale software systems that powers ByteDance app
• Improve system design and architecture to ensure high stability, performance and reliability of the product
• Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development
• Research, design, and develop computer and network software or specialized utility programs.
• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
• Update software, enhances existing software capabilities, and develops and directs software testing and validation procedures.