About the position
Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. Joining the team is an exciting opportunity to become part of our team that is taking on a world of possibilities especially as we focus on becoming the #1 AI engine in the Contact Center industry. This is an amazing opportunity to collaborate with like-minded experts in their space, achieve common goals as a team, and provide you both with personal and professional experience. We are seeking an experienced and strategic Senior Field Marketing Manager to temporarily lead our field marketing initiatives during a maternity leave period. This role is pivotal in driving pipeline growth through the execution of high-impact events, including tradeshows, field events, and Observe.ai-hosted experiences. The ideal candidate will possess a strong background in event management, cross-functional collaboration, and demand generation strategies.
Responsibilities
- Lead planning and execution of tradeshows, field events, and Observe.AI-hosted experiences.
- Drive pipeline growth by delivering high-impact events that convert to meetings and opportunities.
- Build and manage event promotion campaigns, including outreach emails and pre/post-event follow-up.
- Collaborate closely with sales and marketing to ensure alignment on event goals, messaging, and execution.
- Track and report on event ROI, pipeline, and lead conversion metrics.
- Manage event logistics, vendors, and budgets to deliver seamless and efficient experiences.
- Manage marketing coordinator, and run events end-to-end.
Requirements
- 6+ years of experience managing B2B events, including tradeshows and company-hosted programs.
- Strong project management and organizational skills; able to juggle multiple events and timelines.
- Proven ability to collaborate cross-functionally with sales, marketing, and customer-facing teams.
- Experience with CRM and marketing automation platforms (e.g., Salesforce, Marketo).
- Strong written and verbal communication skills, especially for crafting event outreach and messaging.
- Comfortable in a fast-paced, high-growth environment; self-starter with a bias for action.
Benefits
- Competitive compensation including equity
- Excellent medical, dental, and vision insurance options
- Flexible time off
- 10 Company holidays + Winter Break and up to 16-weeks of parental leave
- 401K plan
- Quarterly Lifestyle Spend
- Monthly Mobile + Internet Stipend
- Pre-tax Commuter Benefits
