About the position
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Financial Services is rapidly reinventing itself around virtual communication and engagement. Our new normal is online banking, lending, asset management, and insurance, which requires rethinking what part of the business remains as storefront, what expands in the contact center, and what shifts to work-from-home. Financial Services are investing heavily to meet these new demands, which has helped fuel the growth of Five9 in 5 years from a $257M+ business to nearly $1 billion in ARR. This is your opportunity to be a part of this amazing moment as a Senior Industry Marketing Manager, Financial Services on the Product Marketing team at Five9, which is the market leading Contact Center as a Service (CCaaS) provider.
Responsibilities
- Study the Financial Services marketplace for CX in terms of segments, trends, IT priorities, product fit, partner possibilities, and competitive threats, and then identify market opportunities that meet the buyer needs.
- Design and drive go-to-market Marketing programs that uses a product marketing skill set while orchestrating competitive analysis, demand generation, events, digital marketing, PR, social, analyst relations, and partner marketing.
- Develop concise and compelling positioning using Five9’s AI, omni-channel communications, workforce engagement, and partnerships that differentiated Five9 to buyers in Financial Services.
- Stay tight with Sales through trainings, quarterly round-table meetings, ad-hoc requests to support their opportunities, and frequent communication on new content, partnerships, & competitive threats.
- Work with Product Management on product gaps and road map priorities in Financial Services.
- Engage with key partners to promote CCaaS, develop co-marketing programs, and explore joint solutions to reach new markets in financial services.
Requirements
- 5-8+ years of enterprise cloud software industry or product marketing experience with at least 2+ years of experience in a field facing role.
- Experience marketing or selling contact center solutions into Financial Services.
- Very strong interpersonal, communication, and collaboration skills.
- Bachelor’s in business, marketing or finance.
- Outstanding written and verbal communications skills with the capacity to explain and translate complex technology concepts into simple and intuitive messages for Sales, Partners and customers.
- Strong analytical abilities, with respect to trends, industry, and target customer insights.
- Strong time management skills, and the ability to manage multiple projects.
- Great negotiation, persuasion, and problem-solving skills.
- Willing to travel up to 15% to attend tradeshows, events, and customer presentations.
- Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties.
- Ability to effectively lead cross functional teams and meetings to get alignment needed to prioritize work.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
