About the position
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Sr. Host Communications Channels Lead is a strategic systems thinker responsible for the Resource Center, Airbnb’s central learning and communication platform for over 5 million Hosts worldwide, and future channels. In this role, you’ll shape our content management system (CMS), digital asset management (DAM), internal content workflows, and future channels. Your leadership will help scale learning experiences, build long-term trust, and deliver meaningful results for both hosts and Airbnb. If you are passionate about bringing clarity to complex systems and think of channels as powerful tools for host education, growth, and connection, we want to hear from you.
Responsibilities
- Define and evolve the Resource Center platform in partnership with Engineering, Education, Community, Product, and Design teams.
- Translate host needs into scalable platform features that align with business goals.
- Oversee CMS operations, including content uploads, system configuration, and tool integrations.
- Monitor key performance metrics to inform platform improvements and content strategy.
- Align platform features to support community-building initiatives.
- Regularly assess platform performance through data and insights to optimize user experience and test new features.
- Train and support internal teams and content creators in using the CMS effectively.
- Develop documentation, templates, and best practices to ensure efficient content production and ongoing platform adoption.
- Design and implement modular content experiences that support a variety of Host learning journeys.
- Collaborate with Learning and UX teams to ensure modules are intuitive, engaging, and adaptable to evolving Host needs.
- Maintain CMS standards, taxonomy, and workflows to ensure consistency, scalability, and quality across all educational content.
- Partner with global teams to localize and manage content at scale.
- Share and suggest emerging technologies, tools, and best practices.
- Bring forward innovative ideas to elevate the Resource Center and off-platform tools to expand our impact on the host community.
Requirements
- 10+ years of hands-on CMS skill on large-scale digital platforms, including managing, delivering, and optimizing content to create seamless user experiences (Contentstack experience is a plus).
- Experience implementing a learning management system (LMS) or scaling interactive, personalized modules within a CMS.
- Skill partnering with technical teams to explore and integrate AI-driven enhancements into content platforms.
- Deep cross-functional collaboration with engineering, product, design, communications, marketing, localization, and customer support teams.
- Data-driven decision-maker with a strong understanding of user insights, product analytics, and market research.
- Outstanding technical communication skills and a working knowledge of product development.
- Confidence partnering with engineers to resolve bugs and improve platform performance.
- Capable of writing clear, comprehensive technical briefs that align platform goals across product, design, and engineering teams.
- Strong written and verbal communicator with experience engaging diverse audiences, including executive leadership and external partners.
- Experience managing teams, agencies, or vendors in cross-functional environments.
Benefits
- Base pay range of $154,000—$192,000 USD.
- Bonus eligibility.
- Equity options.
- Employee Travel Credits.
