Senior Manager, CBM Product Experience

About the position

Comcast Business Mobile is a key product in the overall Comcast Business solution for small business customers. Our product management team helps in developing and launching solutions that meet and exceed customer needs. They collaborate with cross-functional teams to steer products from inception to market, ensuring they align with our business goals and customer expectations. We are seeking a Product Experience Manager who is deeply motivated and brings proven experience to our energetic team. This individual will play an important role in bolstering the strategic expansion of our business mobile product. The role encompasses comprehensive management of the omni channel product experiences.

Responsibilities

• Develop robust product experience requirements and use cases through omni-channel product lifecycle
• Partner closely with MVNO partner, product, UX, operations, technology, and architecture teams to bring the product vision to life, delivering features in a lean, iterative, and nimble way
• Roadmap customer journeys as they move throughout the product lifecycle and identify areas of opportunity for future enhancements
• Support Wireless Technology team in MVNO implementation
• Conduct quantitative and qualitative analysis to determine product go-to-market strategy and active product improvements through the utilization of excellent strong analytical skills
• Work closely with program management/delivery resources to track program performance, timelines and budget
• Be on-site in Philadelphia or Denver office 4-days per week
• Other duties and responsibilities as assigned.

Requirements

• Validated ability in Product Management in a software engineering environment
• Wireless experience is a plus
• Previous MVNO product experience is beneficial
• Bachelor's Degree or equivalent combination of coursework and experience

Nice-to-haves

• Strategist: A strategic problem solver and innovator who flourishes with ambiguity
• Game-changer: Challenges the conventions of today to develop innovative, groundbreaking customer experiences
• Entrepreneurial: Ability to clearly articulate a vision and strategy
• Champion: Highly motivated and results oriented change agent
• Manager: Ability to lead sophisticated projects while meeting goals
• Leader: 'Lead by example' mentality that promotes collaboration
• Facilitator: Participative, thoughtful facilitator that can keep others engaged
• Collaborator: Excels in a culture of partnership
• Navigator: Strong communication skills
• Diplomat: Presence and self-confidence to engage with vital team members
• Communicator: Dynamic communication skills
• Initiator: Understands the importance of finding outcomes where everybody wins
• Student: Passionate about developing new skills
• Giver: Accept opportunities to share expertise with others

Benefits

• An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality
• Support you physically, financially and emotionally through the big milestones and in your everyday life