About the position
Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be at the heart of our service delivery.
Responsibilities
- Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
- Provide equipment troubleshooting and escalate technical issues promptly for resolution.
- Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
- Maintain meticulous records, manage inventory, and calculate charges for services rendered.
- Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
- Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
- Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
Requirements
- High school diploma or GED, coupled with minimum one year of relevant work experience.
- Proficiency in basic computer skills, including MS Office Suite.
- Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
Nice-to-haves
- Previous experience in copy jobs or related fields.
- Basic knowledge of electronics and copier equipment repair.
- Valid driver's license with minimum auto insurance coverage.
