Senior Product Analyst, Data & BI

About the position

This is a high-impact role on the Data & BI Product team at Upgrade, working across all of Upgrade’s consumer lending products to deliver insights and improve how data powers decision-making across the business. You’ll work with data from loan offers, credit applications, underwriting, servicing, and repayment to uncover trends, resolve data issues, and improve customer and investor experiences. You'll play a key role in monitoring data health, investigating anomalies, and partnering with cross-functional teams to enhance internal data platforms, support product analysis, and drive product improvements across Upgrade’s fintech ecosystem.

Responsibilities

• Act as a core member of the Data & BI Product team, working horizontally across Upgrade’s products like personal loans, credit cards, BNPL, and servicing platforms to drive high-impact data initiatives.
• Investigate, root-cause, and resolve internal and external data issues by analyzing complex systems, pipelines, and customer/investor flows — bridging gaps between product, engineering, and operations.
• Partner closely with stakeholders across Credit, Marketing, Compliance, Investor Ops, and Servicing to translate business needs into scalable data solutions, insights, and process enhancements.
• Perform analysis and monitoring of key performance metrics across the entire customer lifecycle from pre-approval and decisioning to post-issuance servicing and collections enabling informed product and operational decisions.
• Help shape the evolution of Upgrade’s internal data products by identifying usability gaps, uncovering data quality challenges, and contributing to backlog definition through analytical validation.
• Design and maintain key data documentation, metric definitions, and validation frameworks that promote consistent usage and governance across reporting and analytics consumers.
• Collaborate with Engineering teams to improve data sanity, availability, and lineage across multiple systems and environments.

Requirements

• Minimum 2 years of experience in data analytics, product data, or business intelligence roles.
• Bachelors or Masters Degree preferably in Analytics, Information Management, Computer Systems or similar fields.
• Proficient in SQL & Python; capable of writing and optimizing complex queries on large datasets.
• Hands-on experience with Tableau/PowerBI/Looker or similar tools for reporting, monitoring, and data storytelling.
• Strong analytical skills with a focus on root cause analysis, data quality, and actionable insights.
• Proven track record of cross-functional collaboration with Product, Engineering, Operations & Marketing.

Nice-to-haves

• Strong business acumen, preferably in finance and lending - this is a plus, not a requirement.

Benefits

• Competitive salary and stock option plan.
• 100% paid coverage of medical, dental and vision insurance.
• Flexible PTO.
• Competitive 401(k) and RRSP program.
• Opportunities for professional growth and development.
• Paid parental leave.
• Health & wellness initiatives.