About the position
The position maintains a consultative partnership with business area/user clients by providing operational functional knowledge supporting the development of new/improved capabilities and translating medium complexity business requirements to functional requirements. The role serves as an experienced resource, representing and interpreting client needs of medium complexity to technical staff and ensuring solutions meet overall client business needs and expectations. The position works with product engineering and service optimization business partners/stakeholders. Work activities require advanced knowledge and skills of the service line applications supported, and strong communication and facilitation skills are required to interface with varied audiences. Work assignments are generally challenging, difficult, and complex, often requiring direction and collaborative guidance with some latitude to consider whether new procedures may need to be developed, consistent with current policies and existing principles in order to achieve desired end results.
Responsibilities
- Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.
- Provides consultative support to the business owners in order to understand, define and translate business requirements of medium complexity into functional specifications.
- Serves as a liaison between the client and the technical support staff.
- Researches and evaluates moderately complex operational/functional area work-flows, investigates practices, processes and procedures.
- Meets with decision makers and clients to define business requirements.
- Analyzes current business system issues and develops process improvement and participates in best practice.
- Works with clients to define business problems/issues and desired outcomes.
- Develops recommendations on alternative approaches and possible opportunities, while determining impact and long-term viability of solutions.
- Maintains detailed product roadmap outlining steps and timetables for completion.
- Conducts process flow mapping and assists with conversion initiatives.
- Provides moderately complex statistical analysis and creates reports, graphs, analytics, and charts.
- Communicates performance trends and optimization opportunities to business owners.
- Works with TIS Finance to define a cost allocation within the overall context of the IT finance model.
- Consults with financial analytical support colleagues and analyzes medium impact costs associated with delivering service.
- Identifies opportunities for improvement.
- Analyzes, reports, and monitors the established measures of service quality and value.
- Analyzes, reports, monitors and communicates vendor performance against contract terms.
- Performs other duties as assigned.
- Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct.
Requirements
- Bachelor's degree in information technology, healthcare or a related field.
- Minimum of three (3) to five (5) years of product management experience.
- Proficiency in system integration is required.
- Three (3) to five (5) years of experience utilizing healthcare software applications and interfaces preferred.
- Proficient knowledge and three (3) to five (5) years of experience of health care delivery and supported business processes preferred.
- Advanced skills utilizing presentation software.
- Ability to meet competing project deadlines, set priorities and take on a project lead role.
- Ability to interpret regulatory requirements and apply to software application.
- Advanced analytical, technical, problem solving skills and technical aptitude.
- Ability to represent the team in customer and inter-team meetings.
- Ability to create moderately complex functional specifications.
- Ability to work independently with minimal guidance.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Must possess a willingness to learn and develop skills.
- Must possess a willingness to work in teams and under guidance.
- Must be comfortable operating in a collaborative, shared leadership environment.
Benefits
- Competitive salary range of 96,319.82-144,479.7275.
- Actual compensation will vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
