About the position
ChargerHelp! Inc., a California-based tech company, offers impactful solutions that power-up the EV ecosystem by providing Reliability as a Service (RaaS), data-driven insights via our EMPWR platform, and Learning & Development to prepare the next generation of EVSE technicians. We pride ourselves on being a trusted partner within our industry. In the EVSE landscape, we're not just solving a challenge; we're driving the charge towards a sustainable future. Our mission is crystal clear: maximizing EV charging station uptime to unlock the full potential of mass EV adoption. Through innovation, integrity, and an unwavering commitment to quality and safety, we foster a culture of excellence and trust. If you join us, you’ll be part of a dynamic team of skilled electricians and technicians leading EV reliability. Together, we're not just changing the industry; we’re helping shape the future of transportation and environmental sustainability.
Responsibilities
- Deliver exceptional user experiences that set the standard in the EV charging industry.
- Partner directly with engineering teams to design and enhance user interfaces that bring SaaS and Consumer best practices to the EV charging industry.
- Lead user research and usability testing to validate design decisions and continuously improve our products.
- Design intuitive interfaces for complex EV charging data that transform technical information into actionable insights for both remote operations and field technician teams.
- Implement best practices for information architecture, interaction design, and accessibility across all user touchpoints.
- Work hands-on across the complete design process from user research through final implementation and iteration.
- Develop and maintain a comprehensive design system that ensures consistency across web and mobile applications.
- Create reusable components and design patterns that accelerate development while maintaining design quality.
- Establish design standards, guidelines, and documentation that enable the entire team to make consistent design decisions.
- Bridge the gap between design vision and technical implementation through close collaboration with engineering.
- Take end-to-end ownership of specific product initiatives from conception to launch.
- Create and maintain written documentation to support design decisions, including in PRDs, feature requirements, and acceptance criteria.
- Conduct competitive analysis and user interviews to inform product roadmap decisions; guide discovery sessions that validate assumptions and identify opportunities.
- Represent user needs in product-related conversations throughout the company, taking into consideration technical constraints and business priorities.
Requirements
- Methodical, detail-oriented, and self-directed working style.
- Have worked on complex workflows, enterprise SaaS, or highly technical products.
- Experience with Figma, prototyping tools, and user research methodologies.
- Demonstrated success with and passion for working with diverse teams.
Nice-to-haves
- Experience on small product teams (2-5 engineers).
- Interest in electric vehicles and climate tech.
Benefits
- Basic Health Insurance: Medical, Dental, and Vision.
- Paid Time Off and Sick Leave.
- Mileage reimbursement.
- Company Equity.
- End of Year Holiday Week Off.
