About the position
Product Designers at Klaviyo have mastered the craft of product design. They are highly-skilled practitioners who create elegant, scalable solutions to complex problems, and have been directly responsible for delivering meaningful outcomes for customers and the business. At Klaviyo, you'll work in the kind of high-growth environment that offers unlimited potential-the potential to define industry-leading user experiences, and the potential to coach and mentor the next generation of product designers. Klaviyo's fast growth ensures that opportunities abound. We're looking for a Senior Product Designer to lead the design of high-impact, cross-functional initiatives. This role is ideal for someone who thrives in complexity, loves solving tough user experience challenges, and can drive clarity and craft at every step of the product development process. You'll be responsible for shaping product vision, setting design strategy, and delivering polished, thoughtful experiences that delight our customers and elevate the product as a whole. This is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.
Responsibilities
- Lead design strategy: Define the user experience vision across a product area, aligning design efforts with business objectives and product strategy.
- Own end-to-end experiences: Drive the design process from discovery to delivery-leveraging research, prototyping, and iteration to arrive at world-class solutions.
- Drive execution: Partner closely with engineering and product to build, test, and ship high-quality features at scale.
- Champion the customer: Invest significant time interacting with customers to develop strong user empathy and uncover unmet needs.
- Communicate effectively: Bring clarity to complex problems through compelling storytelling, visuals, and written documentation.
- Mentor and lead: Raise the bar for quality across the team, mentor junior designers, shape team norms, and help evolve how we work as a design organization.
- Deliver business outcomes: Approach problems with a product mindset-solving for both user value and business impact.
- Think deeply, design decisively: Dig into the 'why' behind problems, consider multiple angles, and craft elegant solutions that scale.
- Influence beyond your domain: Work across teams to ensure cohesive experiences and consistent design patterns across the Klaviyo platform.
Requirements
- 8+ years of experience designing software products, with at least 5 years in a dedicated product design role.
- Experience leading end-to-end design efforts for complex B2B or SaaS products.
- Strong visual and interaction design skills, with a modern aesthetic and attention to craft.
- A portfolio that demonstrates your ability to solve real customer problems and drive business results.
- Deep user empathy and experience conducting or collaborating on qualitative and quantitative research.
- Excellent communication skills, especially written, able to clearly express your design decisions and rationale to diverse audiences.
- Comfortable working in fast-paced environments and navigating ambiguity.
- A systems thinker who balances detail with big-picture design strategy.
- Experience working closely with product and engineering counterparts on cross-functional teams.
