About the position
The Platform Experience product team, our newest team, is shaping the long-term future of our intelligent platform. We deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences. This is possible through world-class integrations, data management, automation, artificial intelligence, and end-user experiences across all channels. As a Senior Product Manager you will be part of the product team focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies. The ideal candidate will bring a solid background in driving the roadmap, having a point of view for the future of our products, aligning that vision to the greater company strategy. You must build strong partnerships with development and design teams. This is an exciting opportunity to join us as we embark into uncharted territory. Expertise with AI Products, ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes.
Responsibilities
- Guide roadmap development and feature prioritization for the AI Agent Platform, aligning with business and user needs.
- Stay current with emerging trends in AI and platform technologies. Offer thoughtful, research-based recommendations to product leadership.
- Rapidly design and prototype technical solutions using a range of AI frameworks.
- Partner across diverse, cross-functional teams—including engineering, design, and AI research—to co-develop and launch innovative PoCs (proof of concepts).
- Clearly present PoC solutions to customers and internal stakeholders. Gather feedback with openness and iterate for continuous improvement.
- Engage directly with customers to co-create solutions. Understand their goals, challenges, and needs to ensure effective and adaptive outcomes, with a focus on agentic systems.
- Partner with stakeholders to define success metrics (KPIs), design processes for tracking them, and document outcomes to inform future efforts.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 5+ years of software product management experience is a MUST.
- Strong prioritization skills and the discipline to focus on high impact activities.
- Experience gathering and capturing product requirements and transforming them into a product roadmap.
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.
Benefits
- Base pay of $140,700 - $239,200, plus equity (when applicable), variable/incentive compensation and benefits.
- Health plans, including flexible spending accounts.
- 401(k) Plan with company match.
- Employee Stock Purchase Plan (ESPP).
- Matching donations.
- Flexible time away plan and family leave programs.
