Senior Product Manager, Customer Engagement

About the position

The role will support the Structural Heart Valves, Renal Denervation, and Interventional Heart Failure franchises, owning the development and execution of the strategic and tactical customer engagement plan, and related high-level initiatives designed to enable VOC to inform business strategy and decision making. This role will actively engage & partner with targeted HCPs in meaningful ways to support and drive business objectives. This individual exhibits premier customer engagement skills and impacts the broader organization by using their expertise, influence, alignment, and execution excellence to work cross-functionally to define and deliver a meaningful KOL and customer engagement strategy and event cadence.

Responsibilities

• Develop and own comprehensive customer engagement strategy & tactical plan to support the franchise by aligning cross-functional teams, such as Marketing, Clinical Affairs and R&D.
• Use relationship management and project management capabilities to drive a complex, high impact plan to successful completion.
• Advise and communicate regularly with key stakeholders both internal and external to the organization, including senior & executive company leadership and key customers.
• Foster collaborative relationships with customers that increase organizational understanding and presence.
• Serve as a functional expert to external and internal customers and the broader organization.
• Maintain a frequent and robust dialog with colleagues across the organization to foster knowledge transfer and shared learning.
• Facilitate annual needs assessments and appropriate documentation for compliance process & requirements.

Requirements

• Bachelor's degree required
• Minimum of 5 years of experience in medical device industry
• Experience developing and maintaining relationships with interventional cardiologists
• Ability to travel - 30-50%

Nice-to-haves

• Background in Structural Heart procedures
• Marketing experience preferred
• High level of business acumen, strategy creation, and executional excellence
• Excellent organizational and project management skills
• Strategic thinking with appetite for innovation and continuous learning
• Excellent collaboration & communication skills with senior leadership, team members and cross functional teams & leadership