About the position
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. The features you work on will help shape how Public Safety works and contribute to making society a safer and more trusting place. This role will build and launch highly complex, cloud connected, premium SW features for Axon's in-vehicle camera product line. In the role you'll own all aspects about a product feature's launch.
Responsibilities
- Monitor hardware and software quality and review customer satisfaction for products at scale (100K to 1M users)
- Make data driven product decisions, using a mix of CSAT, product telemetry, and sales/marketing data
- Work with autonomy, building relationships across Support, Sourcing, Sales Ops, and many other groups throughout a business
- Partner with Quality teams to resolve unexpected HW quality degradations
- Help prioritize escalations, quarterback during highly critical issues, and help guide cross-functional team goals based upon customer expectations
- Partner with Sourcing, Supply Chain, and Sales Ops to drive regular refresh of HW components
- Triage and prioritize feature improvement requests from existing customers
- Engage in VoC sessions to translate customer needs into well crafted product requirement documents
- Work with engineering to define costs, prioritize amongst a multitude of competing needs, all while managing customer expectations through clear communication
Requirements
- You have a Bachelors degree in Business or STEM fields
- You have a minimum of 5+ years of product management experience
- You’re an excellent communicator
- You’re a skilled executor who has a spirit of OWN IT
- You can understand technical complexity and are able to communicate well while you work with engineering during a feature’s development
- You’re obsessed with your users and customers
- You are not afraid to Aim Far and think BIG with feature ideas
Nice-to-haves
- Bonus if you’ve worked on IoT devices, intelligent cameras, cloud SW, or public safety technology
- Bonus points if you understand technologies behind cloud connected IoT device, cameras, or AI driven workflows
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Snacks in our offices
