About the position
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's various product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). As a Product Solutions Engineer working on Payments, you will work with top Merchants, Issuers, Networks, and Platform partners to provide digital solutions for their products, allowing end users to use Google tools to seamlessly pay for goods online and in-store. You will balance business and partner needs with technical constraints, develop innovative solutions and act as a partner and consultant to those you are working with and also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. Product Solutions Engineers are focused on delivering excellent customer care and making sure things go smoothly for our customers across the globe when they need us most. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Responsibilities
- Analyze and resolve technical problems and roadblocks around data and tools access.
- Identify opportunities to optimize and automate workflows across a wide variety of projects.
- Work closely with Product Managers and Software Engineers to improve or develop new Google tools and products.
- Collaborate with Consumer and Engineering teams to write code and implement tools to improve troubleshooting efficiency and the end user experience.
- Manage stakeholder expectations and communicate with internal teams and external consumers, advertisers, and publishers to provide technical and business feedback as well as deliver technical solutions.
Requirements
- Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
- 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- 6 years of experience working with database technologies and data analysis (e.g., SQL, NoSQL).
- Experience in technical troubleshooting, and managing internal/external partners or customers.
Nice-to-haves
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- Experience working with Payments systems or domain.
- Experience working with Machine Learning and Artificial Intelligence (AI).
Benefits
- The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits.
