Senior Software Engineer II

About the position

Talkdesk is seeking a Senior Software Engineer to join our AI engineering team. This role involves working with cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI). The successful candidate will contribute to the development of a cloud-based data foundation system and AI agent platform, leveraging AI/ML models and conducting data analysis across various data types. The position offers an opportunity to be part of a world-class engineering team and contribute to a globally recognized, pre-IPO leader in technology.

Responsibilities

• Develop and deliver a cloud-based data foundation system and AI agent platform.
• Leverage AI/ML models, apply prompt engineering, and conduct data analysis across all data types (unstructured, semi-structured, and structured).
• Utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
• Collaborate with team members and cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders.
• Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently.
• Stay up-to-date with industry trends, emerging technologies, and advancements in AI and data engineering.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 7+ years of experience in cloud service development.
• Strong development experience in Java, Python, C++, C#, or similar OO languages.
• Experience in data-intensive service.
• Prior experience with data platforms and/or AI services is highly desirable.
• Experience in data science is a plus.