Senior Software Engineer

About the position

We are looking for bright, friendly, and detail-oriented individuals with strong software troubleshooting skills, excellent communication abilities, and a passion for learning and adapting to new technologies. In this role, you will analyze and resolve software issues by identifying root causes and implementing effective solutions. Your expertise in cloud computing and willingness to learn AvePoint's suite of products will be essential in ensuring seamless software operations for our customers.

Responsibilities

• Provide Tier 3 support of AvePoint on-premises and cloud applications, ensuring timely response to and resolution of customer questions and issues to maintain customer satisfaction
• Review code to debug, identify root cause, and provide change suggestions
• Act as an escalation point for Tier 2 support team, collaborating to solve customer issues
• Act as an extension of R&D team to troubleshoot and resolve advanced software issues
• Communicate with customers with troubleshooting guidance and manage customer expectations around resolutions

Requirements

• Bachelor's Degree or above in Computer Science/Information Technology or equivalent
• Strong knowledge and understanding of object-oriented programming (C#/.NET) required
• 5 years or more hands-on development experience
• Knowledge of database technology (SQL Server preferred), as well as optimization and analysis
• Strong analytical skills and technical research capabilities
• Excellent verbal and written communication skills
• Familiarity with cloud computing, Kubernetes and Azure is a plus
• Self-Motivated with keen attention to detail and excellent organization skills
• Ability to continue to learn and maintain enthusiasm and sensitivity to new technologies

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with match
• Unlimited PTO