Senior Staff Software Quality Engineer

About the position

We are the Sec Ops Software Quality Engineering team at ServiceNow. Our team works on the Security Operations SecOps product, ensuring the quality of features and functionalities within the ServiceNow platform related to security incident handling, vulnerability management, threat detection, and other security-related operations. We make sure the SecOps tools work effectively and reliably by conducting thorough testing procedures.

Responsibilities

• Maintain existing automation test frameworks.
• Collect and report quality metrics from test execution.
• Work with developers to design specific testing strategies for features being developed and automate them.
• Create comprehensive test plans; execute and automate them.
• Partner with the engineering organizations in troubleshooting or addressing issues with applications and dev/test environments.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 12+ years professional experience in quality assurance or application development.
• 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
• Advanced knowledge of QE work.
• Experience managing quality efforts within a scrum team of 10+ QE engineers.
• Ability to diagnose issues, come up with a strategy for relief, permanent fix and RCA and implement it.
• Knowledge of Cloud Dev. Platforms, Web Dev, Frameworks, and service-oriented architecture.
• Ability to implement best practices and coding standards on role specific requirements.
• Fluency with scripting in JavaScript.
• Experience with Eclipse, Jenkin, Maven, and Git.
• Experience with different testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect.
• Expert working knowledge and ability to use tools to assist with daily tasks.
• Experience driving cross-team technical discussions with knowledge of SDLC concepts.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP.
• Matching donations.
• Flexible time away plan.
• Family leave programs.