About the position
GEICO is looking for an accomplished, customer obsessed, and results oriented Senior UX/UI Designer. The ideal candidate will be comfortable working with a variety of business partners and delivering design solutions. Collaborates with customers, engineers, and product management to determine design requirements, create mockups, user workflows, conduct user research, and provide feedback. As a Senior UX/UI designer you will be responsible for designing solutions that responsibly incorporate generative AI into user experiences and address the goals of our business. You work directly with data science and product management to develop solutions that achieve our customer and business needs. You will be responsible for understanding the emerging AI landscape and the opportunities to advance the practice of UX and UI design. You will be part of a multi-disciplinary design and research team that values people, human-centered design and a growth mindset. This position is a hybrid role that requires to be on-site 3 days a week at one of the following locations: Chevy Chase, MD; Chicago, IL; San Jose, CA; Fredericksburg, VA; Seattle, WA.
Responsibilities
- Collaborates with product, engineering, and business teams to uncover customer and business needs
- Translates complex ideas into understandable concepts and solutions that evolve and enhance the product experience
- Understands and navigates the emerging fields of ML, AI and Generative AI to deliver high quality design solutions
- Advocates for a responsible and ethical approach to AI in our product and services
- Manages through shifting priorities to provide clear direction and input on product prioritization and support early product definition
- Advocates for the customer through human-centered design methods, including discovery, research, and user testing
- Facilitates and participates in workshops with internal and external stakeholders to align with business needs
- Creates process and user flows, wireframes, journey maps, and user interface specifications
- Delivers design assets for acceptance, development, and delivery to market in partnership with engineering
Requirements
- 5+ years of experience (or 3+ with Masters degree) with User Experience design
- 2+ years of experience with agentic, virtual agent or similar products
Nice-to-haves
- Experience designing for cross channel e.g. responsive web and native mobile interfaces
- Experience working collaboratively with AI/ML and Data Science teams
- Experience working with multi modal Generative AI platforms
- Demonstrate ability to work across design processes e.g. user research, user experience design, UI design and specifications
- Solid knowledge of ML, AI and Generative AI systems and capabilities
- Ability to collaborate with Product Management, Engineering and Operations teams
- Effective communication and storytelling skills
- Proficiency with design tools (i.e., Figma) to deliver concepts and enable successful collaboration across teams
- Familiarity with working in an established design system and agile development teams
Benefits
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Assistance
- Paid Training and Licensures
