Senior UX/UI Designer

About the position

The Senior UX/UI Designer will play a critical role in enhancing the fan and customer experience across our digital platforms, which include websites and native apps for the Miami Dolphins, Formula 1 Crypto.com Miami Grand Prix, and the Miami Open. The Senior UX/UI Designer will lead efforts to optimize design for ticket sales, engagement, and overall user satisfaction, ensuring our platforms reflect the premium experience our brands represent. This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Responsibilities

• Create wireframes, low-fidelity, and high-fidelity mockups to conceptualize and prototype innovative digital experiences.
• Design and enhance web pages, landing pages, and app interfaces to improve purchase flows and fan engagement.
• Build and maintain templates for consistent design across platforms.
• Ensure all designs comply with accessibility standards and maintain visual consistency.
• Conduct user research, usability testing, and data analysis to inform design decisions that enhance conversion rates and engagement.
• Monitor industry trends and leverage emerging tools and technologies to innovate fan-centric experiences.
• Develop solutions to complex user experience challenges, aligned with the goals of multiple business units.
• Partner with cross-functional teams, including the Brand, Sales, IT, and Compliance teams, to deliver seamless digital experiences.
• Set design direction and contribute to the digital product roadmap by collaborating on feature enhancements and system integrations.
• Lead design brainstorming sessions and provide constructive feedback to internal and external teams.
• Develop and maintain design systems and best practice guides to ensure scalability and consistency.
• Document design processes and collaborate closely with developers for a smooth handoff.
• Optimize information architecture to create intuitive navigation and content structures.

Requirements

• A bachelor's degree in Design, Human-Computer Interaction, or a related field.
• 5+ years of experience in UX/UI design, preferably in sports, entertainment, or eCommerce industries.
• Proficiency in design tools such as Figma, Adobe Creative Suite including Photoshop and Illustrator. Experience with After Effects is a plus.
• Experience designing for ticketing platforms or eCommerce workflows is a plus.
• Solid understanding of usability principles, responsive design, and WCAG accessibility standards.
• Strong communication and leadership skills, with the ability to manage multiple projects and stakeholders.
• Familiarity with analytics tools like Google Analytics or Hotjar to measure the impact of design improvements.
• Basic knowledge of HTML/CSS and an understanding of front-end development workflows.
• Experience with Agile methodologies and tools like Jira or Asana.

Benefits

• Medical, dental, and vision insurance
• Life insurance (including voluntary coverage for spouses and children)
• Long term disability insurance
• Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
• Employee gym, subsidized lunch program, and discounts on a variety of products and services
• 401k, Paid time off (PTO), and company holidays