Server Technical Marketing Engineer

About the position

The Server Technical Marketing Engineer plays a critical role in delivering exceptional technical support and product guidance to our most valued customers. This position is instrumental in ensuring customer satisfaction through proactive issue resolution, technical expertise, and effective communication. The ideal candidate will serve as a key liaison between customers and internal teams, driving product excellence and customer success.

Responsibilities

• Provide expert-level support for customer escalations and design-in inquiries.
• Assist post-design-win customers with detailed specification clarifications.
• Manage and track escalations using a structured ticketing system, ensuring timely updates and resolution or appropriate handoff.
• Address high-priority escalations from Platinum-level customers that may impact product adoption or sales.
• Support pre-production sample testing and issue resolution for major customer launches.
• Facilitate technical training sessions and Q&A forums for customers.
• Troubleshoot and document customer-specific launch issues and technical challenges.
• Draft and deliver clear, professional customer communications.
• Maintain a deep knowledge of customer designs and recommend alternative solutions in cases of product shortages or misalignment.
• Advocate for customer needs within development and exploration teams while driving resolution through sustaining support.

Requirements

• Deep understanding of AMD and Intel x86 server architectures with proficiency in server board-level and system-level architecture.
• Experience with UEFI/BIOS configuration and debugging.
• Familiarity with BMC/IPMI, Redfish, and remote management protocols.
• Hands-on experience with RAID configuration, storage subsystems, and NVMe/SATA/SAS interfaces.
• Knowledge of PCIe architecture and device integration.
• Proficiency in Linux and Windows Server OS installation, configuration, and troubleshooting.
• Experience with virtualization technologies (e.g., VMware, Hyper-V, KVM).
• Familiarity with networking protocols and configurations (TCP/IP, DHCP, DNS, VLANs).
• Knowledge of cloud platforms like AWS, Azure, Google Cloud etc. for server management in hybrid or cloud native environments.
• Ability to use diagnostic tools such as oscilloscopes, logic analyzers, and protocol analyzers.
• Experience with system performance benchmarking and tuning.
• Scripting skills in Python, Bash, or PowerShell for automation and diagnostics.
• Understanding of thermal and power management in server environments.
• Ability to interpret schematics, datasheets, and technical documentation.

Nice-to-haves

• Experience in technical support operations.
• Direct customer support experience.
• Excellent written and verbal communication skills in English.
• Mandarin language proficiency is a plus for collaboration with international teams.

Benefits

• Bonuses
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Paid Time Off
• Employee Assistance Program (EAP)
• 401(k)