Service BDC

About the position

The Service BDC/CIC Representative Position is focused on scheduling tasks for the Service Department. This role is essential in managing customer interactions and ensuring that service appointments are efficiently scheduled and confirmed.

Responsibilities

• Handle in-coming calls regarding service.
• Schedule Service Appointments for customers via phone, text, fax, e-mail or in person.
• Confirm and enter all internet appointments into xtime scheduler.
• Follow up on no show service customer appointments and reschedule.
• Follow up with customers for the CRM program.
• Confirm appointments for each following day.
• Utilize the Service scripts on all inbound and outbound service calls, text and emails.
• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
• Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
• Adhere to established dress code policy at all times.
• Safeguard customer and Dealer information per established policy.
• Exemplifies organizational culture and holds others in department accountable for doing the same.
• Accomplishes all current and future tasks as appropriately assigned or requested.
• Other related duties as may be assigned.

Benefits

• Base Hourly Compensation of between $16.50 and $17.50