About the position
Gabrielli Liberty Truck Sales Inc, a Class 8 truck dealership, is currently seeking to fill a position in our Service Department as a Service Manager. This role involves delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure that the team's objectives and sales goals are met. The Service Manager will handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Additionally, the Service Manager will assist with or perform administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. The Service Manager will also monitor department issues and client complaints to create methods to lessen recurring issues. Auditing work and customer service is essential to ensure the company's high standards, efficiency, and productivity goals are met. Maintaining strong relationships with manufacturers, dealers, and sales representatives is crucial for success in this role. The Service Manager will help train new employees in company procedures and maintain a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations while remaining current on the industry's standards and new innovations, materials, tools, and processes.
Responsibilities
- Delegate and direct service tasks within the service department.
- Monitor the progress of current projects and manage service team members.
- Handle customer complaints or concerns quickly and professionally.
- Assist with administrative tasks such as managing invoices and processing new orders.
- Track inventory and monitor department issues and client complaints.
- Create methods to lessen recurring issues in the service department.
- Audit work and customer service to ensure high standards and productivity goals are met.
- Maintain strong relationships with manufacturers, dealers, and sales representatives.
- Help train new employees in company procedures.
- Stay updated on industry regulations, standards, and innovations.
Requirements
- Strong industry knowledge in maintenance and fleet experience.
- Excellent leadership, communication, sales, and customer service skills.
- Computer literacy and good organizational skills.
- Strong creative thinking and problem-solving skills.
- Ability to work under pressure and handle stress.
Benefits
- 401(k)
- 401(k) employer matching
- Dental insurance
- Employee discount
- Gym membership
- Health insurance
- Life insurance
- Paid Holidays
- Paid vacation and sick/personal time
- Vision insurance
