Software Engineer - Continuous Product Engineering

About the position

Continuous Product Engineering (Sustaining Engineering) position to diagnose, reproduce and identify solutions to customer reported problems with NetApp products. You will work with NetApp ONTAP, the number one storage operating system on the planet. Problem areas include NetApp hardware, software and multi-vendor interoperability. This could be the right job for you if you enjoy solving puzzles working 'under the covers' of complex systems to understand how they behave and digging into low level operating system code to find and fix product deficiencies. You will also collaborate with support and development engineers to improve the supportability, resiliency and functionality of NetApp ONTAP.

Responsibilities

• Diagnosing complex customer issues in the sphere of protocols (NFS and CIFS) as well as working on the NetApp MetroCluster product.
• Collaborating with other engineers in debugging and identifying the root cause of filesystem problems as well as finding ways to recover data and/or down systems.
• Developing and communicating action plans as appropriate.
• Performing technical duties through careful examination of system logs, system status information, system memory dumps and NetApp ONTAP source code.
• Performing technical duties in a timely manner while in constant communication with support personnel, escalation managers and sometimes directly with customers.
• Contributing to the development of software fixes or enhancements to NetApp ONTAP.

Requirements

• Motivated self-starter and self-learner; strong problem-solving, troubleshooting and analytical skills; strong customer focus.
• Experience with programming in C, debugging with GDB.
• Experience with script programming in shell or Python.
• Aptitude for learning new technologies.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills to work successfully through complex issues.
• US citizenship is required.

Benefits

• Health Insurance
• Life Insurance
• Retirement or Pension Plans
• Paid Time Off (PTO)
• Various Leave options
• Performance-Based Incentives
• Employee stock purchase plan
• Restricted stocks (RSUs)
• Volunteer time off program offering 40 hours of paid time per year to volunteer.