About the position
Visa is seeking a dynamic and motivated Staff Software Engineer to join our Value Added Services PD Organization. As a key member of our team, you will play an integral role in helping merchants proactively mitigate and resolve disputes, enhancing the efficiency of their transaction management systems. In this role, you will be responsible for developing innovative solutions to prevent disputes, quickly resolve issues when they arise, and help merchants defend against chargebacks. You will also work with advanced AI/ML technologies to deliver predictive insights and recommendation systems that drive smarter decision-making for merchants.
Responsibilities
- Develop and maintain scalable, high-performance software for the Post-Purchase Solutions platform, supporting four key products.
- Build solutions to help merchants prevent disputes, quickly resolve them, and provide defense strategies against chargebacks, with an emphasis on proactive dispute resolution.
- Contribute to the development of AI/ML features such as predictive scoring for dispute probability and merchant success, as well as AI-driven workflow management for dispute resolution.
- Work closely with cross-functional teams, including product managers, data scientists, and engineers, to build new products, enhance existing offerings, and support the growth of the platform.
- Work in an Agile environment following SAFe methodology and Scrum framework, participating in two-week sprints with a globally distributed team.
- Contribute to the development of underlying shared services such as user management, workflow management, and onboarding.
- Drive improvements in code quality, performance, and scalability, ensuring alignment with Visa’s best practices and SDLC standards.
Requirements
- 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
- Bachelor's or Master’s degree in Computer Science or related field, or equivalent experience.
- 5+ years of professional experience in software development with a strong focus on full-stack development.
- Proficiency in Java, Spring Boot, ReactJS, and modern front-end technologies.
- Experience with AI/ML technologies, including predictive modeling, recommendation systems, and data-driven decision-making.
- Familiarity with cloud platforms such as AWS or Azure, containerization tools (Docker), and CI/CD practices.
- Strong understanding of Agile practices, particularly Scrum and SAFe methodologies.
- Excellent problem-solving skills and the ability to work in a fast-paced, dynamic environment.
- Ability to collaborate effectively with global teams across diverse regions (US, Poland, India).
Benefits
- Medical
- Dental
- Vision
- 401 (k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
