Software Engineer -- Night Shift

About the position

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergencies requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

Responsibilities

• Assist project and technical engineers in the integration of new systems
• Assist technical and development personnel in application quality testing
• Work on-site to install, commission, and test installation of material handling solutions
• Provide specified technical support to customers on-site
• Troubleshoot server hardware, Ethernet networks, and other peripherals such as printers
• Review Sales and Estimating Functional Specification documentation
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

Requirements

• Bachelor's Degree (Computer Science, Software Engineering, or related field)
• At least 2 years experience in software, network and/or hardware engineering positions (preferably in the Material Handling Industry)
• Experience with Oracle databases
• Experience with MS SQL Database
• Experience with Windows operating systems

Benefits

• Career Development
• Competitive Compensation and Benefits
• Pay transparency
• Global Opportunities