Software Operations Engineer

About the position

The Software Product Engineering organization (SPE) delivers innovative tech solutions to aid, accelerate, and support work done across Lilly. This role is targeted for a Software Operations Engineer with a focus on Site Reliability Engineering (SRE) functions. As a member of the Operations team, you will take an active role in the definition and evolution of standard practices. The position will involve working with cross-functional teams, developing robust infrastructure and code in support of accelerating business processes, and thinking innovatively. This role will also touch our AI portfolio and is based in Indianapolis.

Responsibilities

• Manage and optimize cloud-based solutions in AWS, Azure, and GCP.
• Deploy, manage, and operate Kubernetes clusters.
• Implement CI/CD processes with a focus on GitHub Actions and GitOps tooling such as Flux and Argo.
• Utilize monitoring and logging tools such as Splunk, Prometheus, Grafana, Loki, and Jaeger.
• Develop scripts in Python and/or Bash.
• Create technical documentation regarding incidents.
• Guide and direct T1 and T2 operations personnel and troubleshoot alongside them.
• Drive the incorporation of AI into operations work.
• Work with software developers and operations engineers to improve the software delivery process and automate when possible.
• Work in a modern Agile/Kanban environment to deliver customer value.
• Coordinate with multiple teams across organizational and geographic boundaries.

Requirements

• Bachelor's Degree or higher in Computer Science or a related field.
• Minimum of 5 years of relevant experience in Platform Support, Platform Engineering, or Software Engineering.
• Skills and experience in monitoring, alerting, fault analysis, and automation.
• Strong troubleshooting and problem-solving skills.
• Proficiency in software engineering (Python and/or Go).
• AWS or any other relevant cloud certification(s).
• Knowledge of Python and SQL.
• Knowledge of API testing tools.
• Experience in the pharmaceutical domain.

Benefits

• Eligibility to participate in a company-sponsored 401(k); pension.
• Vacation benefits.
• Eligibility for medical, dental, vision, and prescription drug benefits.
• Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts).
• Life insurance and death benefits.
• Certain time off and leave of absence benefits.
• Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).