Software Quality Engineer

About the position

We are the PAXE team at ServiceNow. In this role you will get to work on Conversational AI Experiences that make it easy for employees and customers to resolve issues fast and get what they need when they need it. We make it easy for customers to resolve issues with an enterprise conversational experience. Virtual Agent uses full context to deliver intelligent & meaningful conversations.

Responsibilities

• Maintain and enhance existing automation test frameworks to ensure ongoing reliability and efficiency
• Collect, analyze, and report on quality metrics from test execution to drive continuous improvement
• Collaborate closely with developers to design targeted testing strategies for new features and automate them effectively
• Develop comprehensive test plans and execute them with a focus on robust automation
• Partner with engineering teams to troubleshoot and resolve issues across applications and development/test environments

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 2+ years of experience with technologies relevant to SN and coding skills with high-quality results.
• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Hands on experience with Generative AI (GenAI) tools, frameworks, or platforms (e.g., OpenAI, Hugging Face, Azure OpenAI, LangChain, etc.)
• Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects.
• Experience with the agile methodology for software development teams.
• Ability to understand several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect.
• Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs