About the position
Summit Broadband is a leading fiber-optics telecommunications provider in Central and Southwest Florida, providing voice, video, data, and high-speed internet services to commercial and residential customers. We are an organization that values each employee’s contributions and encourages everyone to share their ideas. Standing out in the industry by providing superior products and exceptional customer service, this growing and dynamic high-tech company is seeking a Solutions Architect to join our team. The Solutions Architect is the primary pre and post sales technical resource for Sales and Customer Operations. Responsible for proactively driving and managing the customer technology requirements through all levels of the sales and service delivery processes. Working in conjunction with the sales teams as the key technical advisor and product advocate for all products. This includes being able to articulate technology and product positioning to both business and technical users. Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the customer lifecycle while maintain strong relationships. The Solutions Architect serves as the Subject Matter Expert (SME) to the sales teams for voice, data, video and other product opportunities as they are developed. Further, the SA is valuable resource to our customers by transferring knowledge to allow them to be better consumers.
Responsibilities
- Provide pre and post sales consultation and assist the sales team in the discovery process for opportunities.
- Provide strategic, long-term planning with sales teams on prospective opportunities.
- Actively participate in sales calls.
- Attend a minimum number of appointments.
- Gather pertinent data and inputs from the customer site and client vendor(s).
- Research possible solutions including and secure internal consensus with Engineering and Operations.
- Design, configure and price all components of the XGSPON and WiFi network(s).
- Help develop business cases with Sales Team.
- Design practical and cost-effective solutions that meet customer needs, utilize our existing or planned network, and ensure maximum reliability.
- Provide technical specifications, network designs for sales proposals and bids.
- Jointly present solutions to customers, support recommendations and answer pertinent questions.
- Follow up with appropriate documentation.
- Manage transition from design and sale to implementation by the Network Services and Network Operations group.
- Supervise installation, test and turn up and maintain contact with the customer’s technical staff.
- Prepare and present training sessions at lunch and learns, sales meetings and outside engagements.
- Maintain technical expertise by meeting with OEMs and vendors to evaluate product and service offerings.
Requirements
- Bachelor’s Degree in business, engineering or related discipline required.
- 7 + years telecommunications experience in broadband services required.
- Demonstrated expertise with network design, implementation, routing, switching, including dense and distributed WiFi networks, GPON and XGSPON platforms.
- Expertise in product management and product design.
- Demonstrated knowledge of Outside Plant fiber design and logical network.
- Ability to connect potential customers to the network that exists with minimal capital exposure.
- Appropriate current or previous industry certifications including for example: BICSI (RCCD and/or LAN specialist), JNCIA, CCDA, or Microsoft (MCSE) preferred.
- Strong knowledge in TCP/IP, IPX, Ethernet, Virtual Private Networks, IP tunneling, sub-netting and Network address translations, VOIP.
- Extensive experience with residential Single Family Home and Multi-Family installations, migrations, systems integrations and network operations.
- Experience working in a solutions sales organization with an advanced understanding of sales cycles and solutions selling process with formal training in strategic value selling is a plus.
- Ability to uncover, understand and evaluate a need and provide appropriate design, OSP and engineering direction.
- Must have a valid driver’s license and clean driving record, and be able to pass an MVR check.
- Must be able to pass criminal background check and drug test.
Benefits
- Full Time/Exempt status
- Drug and tobacco free workplace
- Equal Opportunity Employer
