Sr. Associate, Product Management - Customer Services & Strategy (US Card)

About the position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Responsibilities

• Support the agenda to improve the rate at which we are able to improve our ML model capabilities in order to stop Transaction Fraud before it impacts our customers.
• Own horizontal stakeholder management across our Data Science and Enterprise Platform teams to help our Engineering teams research, build, and deploy models as well as new modeling capabilities.
• Manage the Claims System of Record (CSOR) and Fraud Reporting Service (FRS), core data products associated with the resolution of credit card Fraud and Dispute claims.
• Partner closely with the Business Analyst team that utilizes CSOR data and the Tech teams that create and consume this data.
• Play a strong role in data strategy, as well as managing the technical infrastructure for taking in, storing, and making available that data.
• Build capabilities in the Delivery Module of platform version 2.0 to optimize the transfer of data between our platform and suppliers.
• Manage day to day operations of 1 tech team, and partner with Tech and Platform Product to align on capabilities that solve the needs of all tenants of the platform.
• Engage with our Servicing Strategy Business Analysts to identify areas of opportunity to reduce cost, risk or manual processes.

Requirements

• Bachelor's degree or military experience.
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.

Nice-to-haves

• Bachelor's degree in computer science or engineering.
• 1+ years translating business strategy or analysis into consumer facing digital products.
• 1+ years of experience working on core product platforms powering digital experiences.
• 1+ years working with cross functional teams as a product owner in an agile development process.

Benefits

• Comprehensive health benefits.
• Financial benefits including performance-based incentive compensation.
• Inclusive set of benefits that support total well-being.