Sr. BA/Product Owner

About the position

Infosys is looking for a Sr. BA/Product Owner to support our growing QSR (Quick Service Restaurant) client portfolio. In this role, you will act as the bridge between client stakeholders, business teams and engineering squads to shape and deliver digital products that transform restaurant operations, enhance customer experience, and drive business performance. As a Product Owner, you will be responsible for capturing business needs, converting them into actionable user stories, defining the product roadmap, and collaborating with cross-functional teams through the entire product lifecycle. You will play a critical role in defining product strategy, value realization and continuous delivery.

Responsibilities

• Act as the bridge between client stakeholders, business teams, and engineering squads.
• Capture business needs and convert them into actionable user stories.
• Define the product roadmap.
• Collaborate with cross-functional teams through the entire product lifecycle.
• Define product strategy and value realization.
• Ensure continuous delivery of digital products.

Requirements

• Candidate must be located within commuting distance of Atlanta, GA or be willing to relocate to the area prior to onboarding.
• Bachelor's degree or foreign equivalent required from an accredited institution, or three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• At least 4 years of experience in a Product Owner or Product Management role in Agile environments.
• At least 4 years of experience working with QSR clients, preferably in areas such as POS, Store operations, Digital ordering, Kitchen display systems, or delivery & loyalty platforms.
• Hands-on experience in Agile frameworks (Scrum/SAFe) - responsible for backlog grooming, epic/story creation, prioritization, and sprint planning.
• Proven ability to create feature roadmaps, MVP plans and collaborate with engineering/design teams to ship high-impact solutions.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship.

Nice-to-haves

• Experience in QSR tech ecosystem - POS systems (example: XStore/NCR/Aloha/Symphony or custom tools), Kitchen automation tools, Third-party delivery integrations, loyalty programs, etc.
• Knowledge of integration platforms and API-led architectures (for menu sync, order aggregation, delivery orchestration).
• Experience in data-driven decision making - A/B testing, customer behavior analytics, etc.
• Exposure to design thinking and user-centric product development.
• Familiarity with DevOps or CI/CD environments for faster product rollouts.
• Experience in vendor collaboration or multi-stakeholder ecosystems (e.g., franchise models, aggregators, delivery platforms).
• Comfortable with tools like JIRA, Confluence, Figma, or other collaboration/productivity tools.
• Collaborate with UX/UI designers, engineers, QA and other stakeholders to deliver end-to-end solutions.
• Excellent communication and stakeholder management skills, with the ability to interact with both business and technical teams.
• Ability to drive cross-functional alignment in a fast-paced, iterative product development environment.
• Willingness to travel to client sites occasionally, as per business need.