About the position
Want to be part of the journey managing products and technology that shapes the shopping experience for everyday essentials for millions of customers across the world? Consumables Shopping Experience (CSE) team is responsible for CX features and services that power the core shopping experience for Everyday Essentials (EE) customers worldwide. Our vision is to deliver a consistent, intuitive and engaging shopping experience that helps customers easily discover, evaluate, and purchase large baskets of EE online. We run usability studies, and obsess over the end to end customer experience for Everyday Essentials. We partner with teams across Amazon (Search, Detail Page, Cart, WWGS, P13N, Machine Learning and Science Teams) to drive a cohesive CX across the Amazon Stores. We are looking for a Senior Product Manager-Technical to own the experience for customers reordering their everyday essential items across the core shopping journey. You will define the CX vision, develop an actionable product roadmap, and work with engineering, science, UX and Central Partners to bring the vision to life. You will work backwards from the customer to design an experience that helps customers reorder easily and efficiently. You'll develop best practices for insights and KPIs to prove success. You will work closely with platform owners to scale CX features, and incorporate learnings and insights from partner teams. You will have strong judgment and understand which opportunities drive the most strategic value for the business.
Responsibilities
- Leading global roadmaps and goals in partnership with other product and engineering leaders within and outside the team.
- Learn and be Curious: The role will require you to learn quickly and develop an understanding our core products and services to effectively audit for progress and blockers to deliverables.
- Deep dive and analytical skills: Leading audit for progress on Customer experience improvements leveraging data, dashboards, metrics.
- Ability to prioritize and use judgment: The role require you to manage through competing priorities with high degree of independence, surfacing updates and blockers to senior leadership as needed.
- Ability to influence cross-functionally: The role is highly cross functional and you will need to work with several teams in Amazon across technology, business and operations.
- Strong written and verbal communication Skills: Communicating updates on team’s progress to leadership and global audience.
Requirements
- Experience working in a fast paced environment.
- Strong bias for action.
- Comfortable driving clarity from ambiguity.
- Experience managing customer facing technical products.
- Ability to effectively influence up and across the organization.
- Strong oral and written communication skills.
- Adept at preparing documentation for senior executives.
