About the position
Sutherland is looking to add a talented Sr. Team Manager to one of our growing Commercial Insurance Sales programs! If you have experience leading a sales team in the insurance industry, we want to hear from you! As a Sr. Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.
Responsibilities
- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
- Identify the training needs that will equip the staff with fundamental skills and knowledge
- Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Collaborate with stakeholders on a regular basis for changes on promotions and updates
- Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
Requirements
- Minimum of 2 years of experience in insurance sales operations management, with a proven track record of driving performance improvements
- Must have an active P&C Insurance License
- Commercial Insurance Sales experience highly preferred
- Demonstrated experience in managing a team size of 20-30 minimum (in an insurance sales environment)
- Strong analytical skills with the ability to interpret complex data and derive actionable insights
- Proficiency in sales operations software, CRM systems, and data analysis tools
- Excellent leadership and mentoring skills, with experience in coaching supervisors and team leads
- Proven expertise in developing and implementing performance management systems and incentive models
- Experience in client-facing operations and maintaining strong customer relationships
- Strong strategic planning and forecasting abilities
- Exceptional communication and presentation skills, with the ability to influence at all levels of the organization
- Experience in process transformation and continuous improvement methodologies
- In-depth understanding of sales KPIs, productivity metrics, and people analytics
- Ability to thrive in a fast-paced, goal-oriented environment while managing multiple priorities
- Strong problem-solving skills and a data-driven approach to decision-making
