About the position
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.
Responsibilities
- Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
- Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
- Learn and share the latest AI/ML technologies with the team
Requirements
- PhD/Master’s degree, preferably in CS, or equivalent experience
- 6/9+ years of ML engineering experience, with ownership responsibility over large-scale software systems
- Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
- Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
Nice-to-haves
- Experience with LLM driven chatbot and Agentic AI products would be a big plus
Benefits
- Base pay range of $204,000—$255,000 USD
- Bonus eligibility
- Equity options
- Employee Travel Credits
