About the position
Visa's Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world's most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you'll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms. The candidate will work as part of the Client Services CRM team and will bring proven experience in developing and delivering CRM solutions for the business, resulting in an increase in tangible value. The candidate will design and develop applications on the Microsoft Dynamics 365 (MSD) platform and continuously strive to improve the effectiveness and efficiency of the Client Services business function. The ideal candidate will bring robust experience and expertise in developing technical solutions for the respective business function. This role will participate in various design discussions, create solution design deliverables, develop technologies, and ensure successful delivery of business capabilities.
Responsibilities
- Design, and implement solution for our business partners using Microsoft Dynamics 365 (Customer Service Hub).
- Create conceptual approach, technical analysis, fit-gap assessment, design architecture and solution.
- Lead, manage and drive the project delivery from the front by liaising with several Tech and Business stakeholders.
- Define the scope of the project in collaboration with business and IT stakeholders.
- Monitor the progress of the project and make necessary adjustments to ensure the successful completion of the project.
- Work on multiple initiatives with different/competing timelines and demands.
- Review the quality of the work completed with the project team on a regular basis to ensure it meets the Visa project and development methodology standards.
- Promote DevOps, Agile methodology to improve the speed and quality of delivery.
- Manage and collaborate with product vendors and systems integrators and deliver solutions on time and on budget.
- Work with enterprise and domain architects as needed to evolve strategies, policies, processes, procedures, blueprints and standards related to CRM platform.
- Drive for operational excellence to reduce the technical debt and be fully accountable for the end-to-end management of the services you are in charge.
- Work with limited direction, usually within a complex environment and moving targets to drive delivery of solutions and meet service levels.
- Evaluate, guide and coach the team reporting to you.
- Strive for teams' growth and promote a better work life balance.
- Build a collaborative and conducive environment for the team by adhering to Visa's Leadership Principles.
Requirements
- 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
- Bachelor's degree in a Computer Science or Engineering discipline, Master's degree is preferred.
- Hands-on experience with CRM software development, specifically, MS Dynamics 365 and other peripheral tools, products and platforms.
- 6 plus years or more of project delivery experience in application development (example software development/implementation, design and delivery).
- Knowledge of Agile methodology or framework, leading and managing Agile ceremonies is a must.
- Knowledge of DevOps delivery model is preferred.
- Strong conceptual and analytic skills. Ability to design and build complex algorithms.
- Experience in evaluating business requirements and turning them into technical designs.
- Able to work with teams in multiple geographical locations and time zones.
- Able to delegate tasks, motivate team and manage stakeholder priorities in a deadline-oriented environment.
- Experience with analytic techniques including process modeling, requirements elaboration, data modeling, and business use case and user interface prototyping.
- Business knowledge in the areas of CRM Systems and Operations is a must.
- Strong verbal and written communication skills.
- Able to communicate effectively with a broad group of stakeholders.
- Able to lead the team by example.
- Able to manage and resolve conflicts and drive positivity among the team.
Benefits
- Medical
- Dental
- Vision
- 401 (k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
